Customer Service Officer Job at George Houston Resources Limited

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George Houston Resources Limited – Our client, an emerging global giant for Engineering Services in Africa, is recruiting to fill the position below:

Job Position: Customer Service Officer
Job Locations: Utako – Abuja (FCT) and Agidingbi – Ikeja, Lagos
Employment Type: Full-time (Permanent)

Job Description

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information

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  • Contribute to team effort by accomplishing related results as needed.
  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Go the extra mile to engage customers.
  • Resolve customer complaints via phone, email, mail, or social media.

Job Requirements / Qualification

  • HND / BSc Degree
  • 3 years and above Proven customer support experience.
  • Strong phone contact handling skills and active listening.
  • Familiar with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize and manage time effectively.
  • Administrative and communication skills.
  • Candidates for Abuja Customer Service Officer must be able to speak Hausa fluently.
  • Age: 25 to 40 years.

Salary

  • Attractive.

Method of Application
Interested and qualified candidates should send their CV to: jobs@georgehoustonresources.com using “CSO” as the subject of the email.



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