Customer Service Manager Job at Glovick Ice Global Limited

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Glovick Ice Global Limited is recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Service Manager
Job Location
: Lagos

Job Responsibilities


  • Maintains customer satisfaction by providing problems-solving resources.
  • Answers customers’ questions.
  • Manages staff.
  • Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
  • Communicates job expectations to other employees.
  • Plans, monitors, appraises, and reviews job contributions of others.
  • Enforces company policies and procedures.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
  • Prepares and completes actions plans.
  • Implements production, productivity, quality, and customer-service standards.
  • Resolves problems.
  • Completes audits.
  • Identifies customer service trends and determines system improvements.
  • Meets customer service financial objectives by forecasting requirements.
  • Prepares annual budgets.
  • Schedules expenditures.
  • Analyzes variance and initiates corrective actions.
  • Determines customer service requirements by maintaining contact with customers and visiting operational environments.
  • Conducts surveys and forms focus groups.
  • Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
  • Maximizes customer operational performance by providing help desk resources and technical advice.
  • Resolves problems and disseminates advisories and warnings.
  • Detects and diagnoses network problems.
  • Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed

Requirements
Qualification:

  • OND/HND/Bachelor’s Degree in any reputable institution

Skills:

  • Customer service skills
  • Process improvement
  • Strong decision-making skills
  • Managing processes
  • Planning
  • Tracking budget expenses
  • Analyzing information
  • Developing standards
  • Help desk experience.

How to Apply
Interested and qualified candidates should send their CV to: info.glovickhr@gmail.com clearly indicating the “Job Title” as subject of your mail.

Note: Multiple entries will be disqualified.




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